Rental Policy

Rental Period

• Weekend Events: Most rentals for events occurring on Saturdays or Sundays are charged for one day, covering Saturday to Monday.
• Pick-Up/Delivery: Depending on inventory and availability, we may allow pick-up or delivery the day before the event.

Payment

• Deposit: A deposit is required to secure your reservation. The balance is due one week before your reservation date.
• Payment Methods: We accept various payment methods including credit cards, debit cards, and electronic transfers.

Cancellation Policy

• Cancellations: If an order is canceled more than 30 days prior to the event date, a cancellation fee of 10% of the total contracted amount will be applied. If an order is canceled less than 30 days before the event date, a cancellation fee of 40% of the contracted amount will apply.

 

Delivery and Pick-Up

• Delivery: Delivery charges are based on location and will be quoted at the time of reservation.
• Pick-Up: Items must be available for pick-up at the agreed-upon time and location. Additional charges may apply for late returns.

   

  Setup and Breakdown Services: Our delivery crew handles the setup of items like tents, stages, and dance floors. However, chairs and tables are typically delivered under the tent or shelter area. Customers can opt for additional setup services at an extra fee, requiring arrangements days prior to delivery. Proper stacking of chairs and tables is essential for pickup, unless customers choose to forego setup and breakdown services to avoid additional fees.

  Delivery Hours: Standard delivery hours are 8 am to 5 pm from Monday to Friday and 8 am to 3 pm on Saturdays. While deliveries can be accommodated 24 hours a day, an additional fee applies for deliveries outside normal hours

  Use and Care

  • Tents: Cooking and/or fire is ABSOLUTELY PROHIBITED inside the tents.
  • Chairs and Tables: Proper care should be taken to avoid damage. Standing on chairs or placing excessive weight on tables is prohibited.
  • Games and Concession Items: Ensure proper use to avoid damage and follow all provided safety instructions.

  Damages and Loss

  • Responsibility: Customers are responsible for any damage or loss of rental items during the rental period.
  • Charges: Repair or replacement costs for damaged or lost items will be charged to the customer.

  Damage Waiver : The Damage Waiver Fee covers rental items that have minor damages caused by normal wear and tear usage our products may endure during your event. Examples of normal wear and tear may include broken glassware or chinaware, stained linen, dented trays, or scratched flatware.The Damage Waiver Fee is non-refundable and taxable and cannot be waived. The Damage Waiver fee does not cover:

  • Theft or missing equipment
  • Damage resulting from vandalism or intentional or improper use
  • Damage due to items being left out in inclement weather
  • Damage to motors or electrical appliances caused by improper current/voltage

   

  Safety

  • Guidelines: Adhere to all safety guidelines provided for the use of rental items.
  • Supervision: Adult supervision is required for all rented games and concession items.

  Agreement

  • By signing the rental contract, you agree to comply with all terms and conditions outlined in this rental policy.